FAQ & Policies
Have a question about the shop policies? Can’t wait for your order to arrive?
This is where you’ll find all the details on payment options, shipping, and more.
If you don’t find the answer you’re looking for, send me an email at firstname.lastname@example.org, and I’ll do my best to get back to you with the correct answer.
How long will it take to receive my GRATITUDE / Black Friday SALE jewelry?
Handmade by 12/12- Because here we believe in slow fashion. We make each piece by hand when it's ordered. If you shopped with Tree Myriah during my site wide gratitude sale please note your jewels will ship out by 12/12. Every gemstone is lovingly woven into your pieces by hand.
Please note all sale items are final. If you do have a repair or question regarding your order please reach out to email@example.com.
How long will it take to receive my order?
“Slow fashion is the widespread reaction to fast fashion. It’s thoughtful, intentional, and holistic. It’s also an argument for hitting the brakes on excessive production, overcomplicated supply chains, and mindless consumption.” - Audrey Stanton
Made-to-order - Because here we believe in slow fashion. We make each piece by hand when it's ordered. By committing to this practice, we minimize waste and give each piece the time and energy it deserves. Currently, we are working within a 2 week lead time for most jewelry pieces. Some more intricate pieces take up to 8 weeks; check each listing for lead times. Still unsure if your pieces will make it to you by your sisters birthday? Contact Tree directly to discuss a rushed timeline!
Most shipping within North America takes about 3 - 7 business days once pieces leave the studio, but actual delivery time does depend on the carrier and the shipping method you choose.
If you’re outside North America, packages may face delays at customs. Any customs or import taxes are the responsibility of the customer.
As we can’t guarantee any shipping times, we highly recommend ordering time-sensitive packages in advance!
Do you gift wrap?
Yes. We provide a beautiful jewelry gift box complete with a jewelry cleaning cloth with every order! It's perfect for gifting to yourself or a loved one.
What payment options do you accept?
Don't see your payment method here? Contact me.
Do you accept returns and/or exchanges?
Yes! We always want you to be 100% happy with your order. Just send an email within thirty days of delivery, and we'll email you a FREE return shipping label. Ship the item(s) back to me within thirty days of delivery and you will receive a full refund as long as everything is unworn and in perfect condition. All returns are FREE!
There are a few exceptions, due to the nature of these items. Unless they arrive damaged or defective, we don't currently accept returns for:
Custom or personalized orders
Items on sale
I provide FREE return labels for all full priced orders made on the website. If the item is not returned in its original condition, the customer is also responsible for any loss in value.
Do you accept cancellations?
We do accept cancellations. If you experience problems with your order, please contact us right away.
Is my personal information secure?
Your privacy is the of the utmost importance to me. We will only use your shipping and billing address, and contact information in order to:
communicate with you about your order
fulfill your order
perform legal requirements (like paying taxes, for example)
Where is your studio located?
We're lucky enough to live and work in Eugene, Oregon. However, you can often find Tree hopping on a bus, plane or train to explore a new city or hiking to a mountain lake! Tree shares many of her adventures over on Instagram.